Refund policy

Our physical products are made to order. We do not accept returns or exchanges solely for a change of mind, a size selected incorrectly or a preference change. This does not apply to damaged, defective, incorrect or missing items, or other rights provided by law.

If there is a problem, contact unrealhideaways@gmail.com promptly with your order number and a description. For a physical-product issue, we may ask for photographs of the item, packaging and shipping label so we can investigate. Tell us whether you would prefer a replacement or refund. We will review the facts and explain the available resolution. Do not send anything back without return instructions.

To request cancellation, contact us as soon as possible. We can cancel an unproduced physical order only if production can still be stopped; a request is not confirmation. If we cannot ship within the promised time, we will provide the applicable delay notice and cancellation/refund options. Approved refunds go to the original payment method; bank processing time can vary. Nothing here limits your legal rights.

We do not offer change-of-mind refunds after a working digital file has been delivered. If we cannot provide the purchased file in usable form after troubleshooting, we will refund the affected digital item. Duplicate purchases and other problems are reviewed individually. Your legal rights are unaffected.